Associate Software Engineer - Support & Services

We’re looking for an engineer who wants to contribute to our growing company. This is a rare opportunity to join a successful startup that is already rapidly growing, but still has room for you to make a career-changing difference for the business.


As an expert on the Privy platform, you will advise and support our merchants by:

  • Providing white glove website personalization and campaign configuration.
  • Identifying and implementing fixes to merchant websites to address Javascript and CSS conflicts.
  • Maintaining internal and external documentation to improve the merchant support experience.
  • Prioritizing and fixing platform-wide CSS and JS issues, in collaboration with Privy's support team.
  • Suggesting and implementing product changes to improve merchant onboarding and retention, in collaboration with Privy's engineering team.


  • You have a strong programming background.
  • Prior experience with JavaScript, CSS, and web technologies, preferably in a production environment.
  • You communicate ideas clearly, and write intelligently.
  • You're an independent self-starter who can take an ambiguous idea from whiteboard to production.
  • You can see the bigger picture and want to be part of a business, not just an engineering team.
  • Able to work onsite in Boston. Existing US work authorization required (sorry, no sponsorship available).

Our culture:

  • We do thorough code reviews using GitHub pull requests. We aim for high code quality with a lightweight process.
  • We practice rapid iteration - if it’s been reviewed and makes production better, deploy to production.
  • Before coding, we sweat the details and edge cases, debate the design, and disagree openly.
  • We use the best tools money can buy, and focus on solving real problems for customers, not re-inventing the wheel.
  • We write tests pragmatically for things that are mission-critical or prone to failure. Think billing and offer redemption, not Backbone templates.
  • Our stack: React, Backbone.js, Ruby on Rails, PostgreSQL, Redis, MongoDB


  • Competitive salary + meaningful equity
  • 100% of health insurance premiums covered
  • Unlimited vacation & sick time (with 2 weeks/year minimum and $1,000 in vacation travel expenses reimbursed per year)
  • Free weekly team lunches
  • Daily snacks, coffee and tea
  • Craft beer on tap
  • Book & training budget
  • Lunch & learn presentations

No recruiters or agencies please. Thanks! 

See our commitment to candidates: