Question: What’s one of the most powerful tools to drive sales this Black Friday?
Answer: Email.
Setting up a strong Black Friday email campaign means you’re reaching customers, bringing them to your store’s site, and (hopefully!) getting them to make a purchase.
And with the right copy, subject line, timing, and offer, you can create the perfect email to make it happen.
But how do you achieve that perfect balance? Use these 8 email tactics to craft a profitable Black Friday email marketing campaign that drives sales and increases your subscriber base.
Get our best content on ecommerce marketing in your inbox 2 times a week
Online shoppers who use coupon codes spend 24% more than shoppers who don’t use them, according to Blippr. But here’s the catch: almost every brand will run a sale during BFCM, and you need to do something to make YOUR offer the one your audience wants to redeem.
Black Friday and Cyber Monday are the most competitive days of the year for ecommerce brands, so if you want to stand out in your audience’s inbox, think beyond the usual “Use code CYBER15 to take 15% off your purchase.” Here are five ways to do that:
Throwing in an exclusive freebie with all orders during BFCM can get your audience more excited than a coupon code. After all, who doesn’t love free stuff?
Take this offer from Herbivore Botanicals. They gave all their shoppers a mini version of their Rose Hibiscus Face Mist with the purchase of any full-sized face mask:
The name says it all: when customers buy an item, they get a deal on another. There are two ways to approach BOGO campaigns:
Here’s an email from Sunwink. They ran a buy one, get one free campaign for their sparkling tonics:
Want to boost your average order value (AOV)? Offer a curated selection of products for a discounted price. Here’s an example from Mate, who bundled three t-shirts:
Another tactic to increase your AOV is tiered pricing. That means the more money a customer spends on your site, the bigger the discount you give them. Each discount tier has its own unique code.
Here’s an example we love from Riffraff, a women’s boutique (note their clever, holiday-themed promo codes like OMGSANTAIKNOWHIM50):
If you’re like Allbirds and don’t believe discounts are right for your brand, you can still get in on the BFCM action. Consider offering an exclusive product for email subscribers to build buzz online. For example, Allbirds dropped a dessert-themed collection during the holidays:
Hook your subscribers in with an eye-catching subject line. Without that, your email may go unopened. And on Black Friday weekend, you can’t let that happen. Use emojis and BIG, BOLD WORDS that will incite your audience to open the emails and not miss out on exclusive deals.
Email subject lines that contain emojis have 66% higher open rates compared to text-only subject lines, according to Leanplum (psssst they analyzed 300 million push notifications and emails).
Here’s an example from Death Wish Coffee. They used two emojis in their subject line for National Coffee Day:
When people’s inboxes are as stuffed as the turkey they just ate for Thanksgiving, it’s easy for your Black Friday email marketing to get lost in there. Keep your subject line short and make sure your exclusive deals and offers are the star of the show, such as:
Customers easily see the benefits of shopping with you, and it’s easier to get noticed with the Black Friday discount/emoji combination. Plus, that big, bold lettering means they’ll spot your subject line, even if they’re skimming through their crowded Gmail promotions folder.
Pro tip: the portrait view on an iPhone shows 41 characters.
Adding a countdown timer to your emails (and on your site!) prompts people to act fast before your offer expires. That’s because it activates the scarcity heuristic: if something is rare, it must be valuable.
Some brands extend their sales throughout the holiday season, which can cause people to procrastinate and browse around for other deals. And you don't want that to happen to you on Black Friday and Cyber Monday.
Check out this countdown timer from Glossier:
And if you’re leaning into the fact that your offer is only for a limited time in your email copy, then do it in the subject line, too. Use clock emojis to announce a discount, a last-chance flash sale, or that your Black Friday sale ends at midnight.
With all the deals and discounts floating around your customers’ inboxes, it’s easy for them to forget about your product – even if they added it to their shopping cart. Missing out on those sales can be costly, but you can salvage them with abandoned cart emails.
In 2020, automated cart abandonment emails on Cyber Monday had a conversion rate of 49.2%, according to Omnisend. That means nearly half of shoppers who were reminded about an item in their shopping cart ended up following through with the purchase.
Check out what Club Huey does with their cart abandonment emails. They keep them fun and on-brand but also make sure to add a discount code to get the customer to come back and complete their purchase.
Manually reminding customers would be a nightmare...that’s why Privy’s abandoned cart emails are automatically sent whenever your customers leave your site before checking out.
For Black Friday Cyber Monday, think about sending 1 email an hour after a customer leaves your site so you're still top of mind. You can also add 1-2 more cart abandonment emails if it makes sense for your store.
These little reminders can make a big difference in your bottom line.
When everyone’s inboxes are especially crowded, segmenting your audience makes a huge difference. And there’s data to back it up. Marketers that use segmented campaigns have found a 760% increase in email revenue, according to Campaign Monitor.
Unlike a static email subscriber list, segmented email lists group subscribers by predefined conditions like “new customers,” “highly engaged subscribers,” or “big spenders.”
The main advantage of audience segmentation is that it lets you send custom messages to each group. Send first-time-customer discounts to new subscribers or an email to your big spenders with several of your products that complement each other. Or send VIP-access emails to your most engaged customers. Ensure the copy is different in each email and speaks to each segment’s traits and behaviors.
You don’t have to be an ecommerce expert to segment your email subscribers. With Privy, you can ready-to-go Smart Segments or build your own with the Custom Segment Builder.
Create emails just for your VIP audience so they get exclusive discount codes and feel appreciated while they’re doing their Black Friday shopping.
They’ve been loyal all year. They deserve a reward. Send teaser emails letting them know they have early access to your Black Friday deals or let them know about an exclusive bundle you put together just for them with products they can’t get anywhere else.
For example, Forever 21 rewarded their “VIP” customers with an exclusive 25% off sale:
A post-purchase email is a great way to thank your customers for their business. Plus, you also have a chance here to bring them back to the site for a different transaction.
Offer a discount code on their next holiday purchase and then keep them engaged with emails like holiday gift guides or tips about how to use the product they purchased. Say your customer bought an electric mixer. Send them a thank you email with links to your blog on cake recipes or give them some best practices about how to maintain the appliance. A little goes a long way here.
Black Friday morphed into a multiple-day event over the years. While you’re crafting your Black Friday email strategy, make sure to include emails for both Small Business Saturday and Giving Tuesday.
An attention-grabbing email on Small Business Saturday helps you generate more sales. In fact, in 2020, Americans spent almost $20 billion on this day. In your email, highlight the fact that you’re a small business and end with a call to action to support small businesses on their special day.
Giving Tuesday is another opportunity to market to your audience. But on this day, make sure your email campaign focuses on how your company gives back. Almost 50% of customers want brands to help bring people together to work toward a goal. Let your customers know you support a good cause (which can help increase brand loyalty) and encourage them to donate, too.
Brands have sent more than 100 million emails in previous years, according to Campaign Monitor, and you can expect inboxes to be just as packed this year. Although they're only getting crazier.
Between the intense competition and tight timeline, BFCM email marketing can be intimidating for small and growing ecommerce brands.
And while there isn't an exact blueprint for BFCM success, a compelling offer and clever copy, will have you well on your way.