Careers

Privy exists to help entrepreneurs become more successful. We act in service of those entrepreneurs. Our business only succeeds when our merchants succeed. It’s a wonderfully aligned business model (unlike insurance, where the insurer’s success is in contrast to its customers' outcomes).

Delivering high quality customer experiences is the output from a high quality work environment fostered by people that thrive at Privy. Our employees crave working in (1) high-trust teams, (2) where safe, honest feedback enables great work, and (3) work is aligned and impactful.

Simply put, we need to ensure people in Privy are high trust, low ego, and high output.

So what are the traits of people that “thrive at Privy” and how do we build that high quality work environment? We believe there are 6 core traits:

1. You demonstrate optimistic kindness. Skepticism is warranted at times and a critical eye is, well, critical. But, cynics often don’t make other people feel good. So, you have an optimistic outlook toward all aspects of your professional and personal life. You're probably someone who is happier yourself when you make someone else feel better.
2. You are very curious. You have an unquenchable thirst for learning. We avoid “know-it-alls” in favor of “learn-it-alls.” You are immersed in the details, because that’s where learning occurs. You challenge assumptions, but always lead with curiosity, not judgment, when encountering a new person, situation or idea. For you, “that’s the way it’s always been” is an open invitation for improvement, rather than a statement of resistance.
3. You have a strong work ethic. You care deeply about learning how to do the job well. You see something that could be better and you fix it. You can’t help yourself, as if you have an “excellence reflex.” You aren’t satisfied until it’s good and you are proud to “sign your name” to the work. You value short periods of more intense work where you can see results on the other side of it, followed by a period of reflection, rest, and inspiration, before starting again. Contrast that with long periods of low intensity work with nebulous goals and no defined end.
4. You have empathy. You can put yourself in someone else’s shoes, both with colleagues and with customers. The golden rule for you is not “do to others as you would have them do to you.” Rather, it’s “do unto others as you believe they would want done to them.” It’s a slight, but important difference. Business, like life, is about how you make people feel. It’s that simple, but not easy every day.
5. You have self-awareness. You understand your own personal, emotional weather report. How do I feel today? How does that impact my decision making and communication? Everything at Privy is a team sport, and you are aware of how you impact that team and how that differs day to day.
6. You have iron-clad integrity. You have the judgment to do the right thing, always. Especially when no one else is looking and when it may not be in your self interest. Remember, there aren’t “shades” of integrity. It’s all or none.

Most people in the world don’t embody these traits. That’s the truth. But we don’t look for average. We look for outliers at Privy.